Website Terms, Privacy Policy and Terms of Use

In this document, the following definitions apply:

• "The Company" – Commando Hovalot, including every employee, agent, subcontractor, manager and representative acting on its behalf.
• "The Site" – the website commandohovalot.com and any subdomain related to it.
• "The User" / "The Customer" – any person or entity using the site, making an inquiry, ordering a service, or receiving a quote.
• "Service" – any service offered by the Company, including moving, packing, unloading, storage, transport, and furniture assembly/disassembly.
• "Agreement" – any confirmation, quote, order, correspondence, written notice, WhatsApp message, email, verbal communication, or SMS which together constitute the agreement between the parties.
• "WhatsApp" – the instant messaging application and/or any similar digital medium.
• "Content" – any text, image, video, logo, design, code, business idea, work process, price list, or document belonging to the Company.

2.1These terms apply to any use of the site, including browsing, filling out forms, requesting a quote, ordering a service, and any form of communication with the Company.

2.2Any use of the site constitutes full and irrevocable acceptance of these terms and any document attached to them, including the privacy policy, cookie policy, moving-order terms, and cancellation/refund policy.

2.3The Company may update these terms at any time. Continued use of the site after such an update constitutes acceptance of the updated version.

2.4In case of a conflict between these terms and any other provision, these terms shall prevail, unless otherwise agreed in a specific signed agreement between the parties.

2.5These terms are written in the masculine form for convenience only and refer to all genders.

Commando Hovalot – moving and logistics services in the Gush Dan and central Israel area.

Website: commandohovalot.com

Customer service: via the site's contact form, WhatsApp, or the phone number published on the site.

Service area: Gush Dan, central Israel, and surrounding areas (from Haifa to Ashdod).

4.1Any quote provided on the site, by phone, via WhatsApp, by email, or by any other means:

• is not binding on the Company and constitutes only an initial estimate.
• is subject to a physical inspection of the equipment, property, and working conditions.
• is based on photos and information provided by the customer — if the information is inaccurate, the Company may update the price.
• is valid for 14 days from the date it was given, unless stated otherwise.
• may change due to: a change in the size of the move, additional floors, parking, access, weather, or any other factor not specified in advance.

4.2The Company will notify the customer of any price change before the move is performed. The customer may cancel the order without charge if the change is unacceptable to them, subject to the cancellation policy.

4.3Add-ons such as: disassembly/assembly, special equipment, a crane, transport to a high floor without an elevator, or transport in confined spaces — may be charged as a separate additional fee.

5.1An order is considered confirmed only after the Company has sent an explicit written confirmation (WhatsApp, email, SMS).

5.2The moving date and time are not guaranteed until written confirmation is received from the Company.

5.3The customer undertakes to provide:

• accurate and complete information about the contents of the move before the date of service.
• full and clear access to the property on the day of the move.
• available parking near the properties (origin and destination), and to notify the Company in advance in case of difficulty.
• personal presence (or an authorized representative) throughout all stages of the move.

6.1The Company will perform the move using a professional team and under reasonable conditions.

6.2The Company may use subcontractors, external drivers, and auxiliary companies to perform the service.

6.3Completion times are estimates only. Delays caused by traffic, weather, access conditions, or circumstances beyond the Company's control do not constitute a breach of agreement.

6.4Fragile, valuable, or sentimentally significant items must be indicated in advance, and special handling may be requested for an additional fee.

6.5Transporting items requiring a special license (weapons, hazardous materials, etc.) is not within the Company's authority.

7.1WhatsApp correspondence between the parties is considered an integral part of the agreement and shall serve as recognized evidence.

7.2Each of the following sent via WhatsApp forms part of the agreement:

• photos and videos of equipment, the property, unloading, and loading.
• inventory lists and item sorting.
• price confirmations, order confirmations, and changes.
• any message confirming terms, price changes, date coordination, etc.

7.3The customer acknowledges that they are aware that WhatsApp correspondence may be used as evidence in the event of a dispute.

8.1Cancellation more than 72 hours before the move — no charge.

8.2Cancellation between 48–72 hours before the move — a cancellation fee of 30% of the order amount will be charged.

8.3Cancellation less than 48 hours before the move — a cancellation fee of up to 50% of the order amount will be charged.

8.4Cancellation on the day of the move itself — a cancellation fee of up to 100% of the order amount will be charged.

8.5Postponing the move date by the customer (not a cancellation) requires at least 48 hours' advance notice. Last-minute postponement will be charged a cancellation fee in accordance with the sections above.

9.1The Company will act in accordance with professional standards for the proper handling of the customer's items.

9.2Any alleged damage must be reported to the Company before the team leaves the property.

9.3A damage claim not raised during the move and before the team leaves the property will not be recognized by the Company.

9.4The Company's liability for damage is limited to:

• items specified in advance in a signed and approved inventory list.
• damage caused directly as a result of proven negligence by the Company's employees.
• a maximum compensation amount not exceeding the market value of the item at the time of the damage.

9.5The Company will not be liable for damage to:

• items not detailed in the inventory list.
• items for which the customer refused to allow professional packing.
• items packed by the customer themselves.
• internal damage that cannot be detected externally during the move.
• force majeure, extreme weather, natural disaster.
• delays caused by factors beyond the Company's control.

10.1All intellectual property rights in the site and all its content belong solely to the Company and are protected under Israeli copyright law and international conventions.

10.2Copyright protection applies, among other things, to:

• images, videos, animations, and graphics.
• the logo, colors, fonts, design, and icons.
• marketing texts, guides, blogs, and written content.
• the site's source code, JavaScript, CSS, HTML.
• the interface design and user experience.
• price lists, templates, documents, and reports.
• the design of quotes, order forms, and business documents.
• marketing materials, presentation kits, and branded audio.
• the Company's business idea, work processes, and methodologies.

10.3It is prohibited to copy, duplicate, publish, distribute, translate, adapt, modify, assign, store, trade, attempt to steal, imitate, or make commercial use of any of the Company's content without explicit written permission from the Company's management.

10.4The prohibition on copying also applies to: business ideas, quote formats, work processes, document structure, and any element that may constitute a competitive advantage.

11.1The name "Commando Hovalot," the logo, the slogan, and any similar name are protected and may not be used without permission.

11.2The following are explicitly prohibited:

• opening a business, website, or social media page under an identical or similar name.
• using the Company's logo, colors, and brand identity.
• impersonating the Company or its representatives.
• publishing content implying a business relationship with the Company without written permission.
• creating a misleading impression of cooperation with the Company.

12.1Any automated, technological, or computerized use of the site is absolutely prohibited, including:

• Scraping – automatic collection of content.
• Crawling – automatic scanning of the site.
• Data Mining.
• Reverse Engineering of the site's code.
• AI Crawlers – artificial intelligence and/or LLM scrapers.
• the use of bots of any kind.
• attempts to exploit security vulnerabilities.

12.2Violation of this section entitles the Company to legal remedies, compensation, and suspension of access.

13.1The Company collects information voluntarily provided by the user, including:

• name, phone number, email, and origin/destination addresses.
• photos, videos, and inventory lists sent via WhatsApp.
• order details, service date, and service preferences.
• information about properties — type, size, floor, access.

13.2Information collected automatically:

• IP address, browser type, operating system.
• pages viewed, time spent, links clicked.
• approximate geographic location (via IP).
• Cookies and Pixels (see section 20).

14.1The information will be used for the following purposes:

• providing the service, coordinating the move, and responding to inquiries.
• producing quotes and order confirmations.
• documentation, insurance, and dispute resolution.
• improving the service, data analysis, and internal research.
• targeted advertising, remarketing, and analytics.
• compliance with legal and regulatory requirements.

15.1The user agrees that the Company may transfer information to parties required to provide the service, including:

• moving companies, subcontractors, and drivers.
• crane companies, warehouses, and packing services.
• logistics providers and insurance providers.
• payment processing providers.
• lawyers, accountants, and consultants.
• computing, storage, and CRM providers.
• SMS, WhatsApp, and email providers.
• government authorities when required by law.

15.2The Company will not sell the information to third parties for marketing purposes without the user's consent.

15.3Every third-party provider is obligated to maintain the confidentiality of the information.

16.1Information is stored on secure servers in Israel and/or abroad, in accordance with the Company's computing providers.

16.2Information will be retained for the period required to provide the service and comply with legal requirements, and in any event no longer than 7 years.

17.1The user is entitled to contact the Company at any time to:

• review the information stored about them.
• correct inaccurate information.
• delete information — to the extent there is no legal obligation to retain it.
• withdraw consent to receive marketing materials.

17.2Such requests should be directed to the Company through the contact channels published on the site.

18.1The Company may use artificial intelligence (AI)-based systems and automation for:

• providing automated responses to inquiries, bots, and initial replies.
• producing preliminary quotes based on information provided.
• data analysis, forecasting, and service improvement.
• processing images and items to estimate moving costs.
• generating marketing content and customer responses.

18.2Any quote generated automatically will be marked as such and does not constitute a final, binding offer.

18.3The use of AI does not diminish the Company's responsibility toward its customers.

19.1The site uses Cookies — small text files stored in the user's browser.

19.2Types of Cookies:

• necessary Cookies – for the proper functioning of the site (cannot be disabled).
• analytics Cookies – for measuring site performance and analyzing visitor behavior.
• marketing Cookies – for remarketing and targeted advertising.
• third-party Cookies – from Google, Meta, and similar services.

19.3The user may manage Cookie settings through their browser, although disabling them may impair the site's functionality.

20.1The site uses the following technologies:

• Google Analytics – to analyze visitor traffic, traffic sources, and page performance.
• Meta Pixel (Facebook/Instagram) – for remarketing, conversion measurement, and targeted advertising.
• Google Ads Conversion Tracking – to measure calls and inquiries originating from advertising.
• additional measurement and analytics tools at the Company's discretion.

20.2Purposes of use:

• improving the site, content, and user experience.
• targeted advertising, remarketing, and performance measurement.
• tailoring the user experience to the user's preferences.

20.3The user may opt out of Google Analytics tracking by installing Google's official browser add-on, and opt out of Meta tracking via the privacy settings in their Facebook/Instagram account.

21.1The Company takes reasonable and professional security measures to protect information, including:

• HTTPS encryption across the entire site.
• restricting access to sensitive information to authorized employees only.
• using certified computing providers that meet security standards.

21.2The Company cannot guarantee absolute immunity from intrusions, breaches, technical malfunctions, or cyberattacks, and will not be liable for damages caused by such external factors.

21.3The customer undertakes not to transfer passwords, access details, or sensitive information to third parties.

22.1The Company may record phone calls and video calls for the following purposes:

• quality control and service improvement.
• employee training.
• dispute resolution.
• legal evidence.

22.2The customer is notified that the call is being recorded. Continuing the call constitutes consent to the recording.

22.3Recordings will be retained for up to one year from the date of recording, or, in the event of a dispute, until it is resolved.

23.1The Company may operate surveillance cameras at its warehouses, vehicles, and properties where a move is being performed, for the following purposes:

• securing the Company's and the customer's property.
• documenting the condition of equipment before and after the move.
• resolving disputes and insurance claims.
• improving work processes.

23.2The Company undertakes that video recordings will not be transferred to third parties unless necessary.

24.1The Company may photograph:

• equipment and items before and after the move.
• the condition of the property and access conditions.
• existing damage before the move begins.
• the unloading and loading process.

24.2Purpose of photography: documentation, insurance, dispute resolution, and service improvement.

24.3The use of photographs for marketing purposes (publication on social media, etc.) will only be done with the customer's explicit consent, and will not be construed as if mere use of the site constitutes such consent.

25.1The site and all its content are offered "AS IS" without any express or implied warranty.

25.2The Company will not be liable for any direct, indirect, incidental, consequential, or punitive damage caused as a result of:

• errors, inaccuracies, or outdated information on the site.
• changes in prices, service availability, and terms.
• outages, technical malfunctions, cyberattacks.
• internet issues on the user's end.
• loss of profits, data, or indirect losses.
• force majeure: war, strike, natural disaster, epidemic, fire.
• delays caused by third-party factors.

25.3In any event, the Company's liability will not exceed the amount actually paid for the specific service.

26.1The Company will not be liable for any delay or breach caused by circumstances beyond its control, including:

• a national or security emergency.
• lockdowns, government orders, movement restrictions.
• strikes, supplier failures, road blockages.
• natural disasters, fires, floods.

26.2In the event of force majeure, the Company will notify the customer as soon as possible and act to coordinate an alternative date.

27.1The customer bears full responsibility for the accuracy and completeness of the information they provide to the Company.

27.2The Company will not be liable for any consequence caused by incorrect, incomplete, or misleading information provided by the customer.

28.1Israeli law alone shall apply to these terms and to all matters relating to the Company's activity.

28.2Exclusive local jurisdiction shall lie with the competent court in the area where the Company's principal place of business is located.

28.3Any attempt to resolve a dispute shall begin with a written approach to the Company, allowing a 14-day period for a response before turning to the courts.

28.4Commercial mediation may be pursued before filing a claim in court.

29.1If a court rules that any section of these terms is invalid, the remainder of these terms will remain in full force.

29.2Failure to enforce a particular section will not be regarded as a waiver of the right to enforce it in the future.

30.1The Company reserves the right to update these terms at any time, without prior notice.

30.2The binding version is always the version published on the site at the time of use.

30.3Material changes will be marked as such at the top of these terms.

31.1The Company is committed to the accessibility of its website and provides equal service to all users, including people with disabilities, in accordance with the Equal Rights for Persons with Disabilities Law, 1998, and website accessibility regulations.

31.2The site is designed to meet Level AA accessibility per the WCAG 2.1 standard.

31.3Accessibility inquiries: the Company's accessibility coordinator can be reached through the contact channels published on the site.

31.4Accessibility coordinator: the Company has appointed an accessibility coordinator responsible for implementing accessibility and responding to inquiries.

This document is part of a comprehensive legal document package that includes:

• Website Terms of Use (this document).
• Privacy Policy – in accordance with the privacy protection law and relevant regulation.
• Cookie Policy – defining Cookie types, purposes, and management options.
• Moving Order Terms – full details of the terms for performing the service.
• Accessibility Statement – in accordance with the Equal Rights for Persons with Disabilities Law.
• Cancellation and Refund Policy – terms and timelines for cancellation.
• Legal disclaimer for the "Get a Quote" form – clarifying that a quote is not binding.